PERSONALIZECREATIVITY.COM SUPPORT CENTER
Frequently Asked Questions
ORDERING & SHIPPING
How do I track my order?
You’ll receive a shipping confirmation email with tracking information once your order leaves our facility. Most orders ship within 1-2 business days.
What shipping options are available?
We offer:
- Standard Shipping (3-5 business days)
- Express Shipping (1-2 business days)
- International Shipping (delivery times vary)
PRODUCTS
Are your products customizable?
Yes! Most of our 3D cards and gifts can be personalized. Look for the “Personalize” button on product pages.
What materials are used?
All products feature:
- Premium cardstock
- Acid-free materials
- Handcrafted details
- Eco-friendly packaging
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days for:
- Unopened products
- Items in original condition
- Non-personalized items only
How do I exchange an item?
- Contact our support team
- Provide your order number
- Specify desired replacement
- We’ll guide you through the process
ACCOUNT MANAGEMENT
How do I reset my password?
Use the “Forgot Password” link on the login page. You’ll receive email instructions within 5 minutes.
Can I modify my account information?
Yes, log in to your account to:
- Update contact details
- Change password
- Manage newsletter preferences
TROUBLESHOOTING
My product arrived damaged
We’ll replace it immediately! Please:
- Contact us within 7 days
- Include photos of damage
- Provide your order number
Missing items from my order
Check your packing slip first. If items are missing:
- Contact our support team
- Have your order number ready
- We’ll ship replacements promptly
CORPORATE & WHOLESALE
Do you offer bulk discounts?
Yes! We provide special pricing for:
- Wedding favors
- Corporate gifts
- Event souvenirs
Contact our sales team for quotes.
Can I request custom designs?
We welcome custom design inquiries. Please allow 2-3 weeks for development of exclusive designs.